Here are the most frequently asked questions about gift vouchers, in any case do not hesitate to contact us.
An email must be sent to info@granshotelsdecatalunya.com specifying the following information:
Reference of the gift voucher, name and surname, day of arrival, day of departure, chosen hotel, room type or pack chosen, diet and phone number.
In any of the hotels of the Grans Hotels de Catalunya.
1 year from the day the purchase is made.
If the gift voucher is for a higher amount, the difference can be used in hotel services such as Restaurant, Spa, Minibar...
If the amount of the check is less than the total of the stay, this amount will be paid and you will only have to pay the difference to the hotel.
Once you make the payment, you will automatically receive the gift voucher in PDF format by the email you have provided us.
It is essential to contact Grans Hotels de Catalunya (info@granshotelsdecatalunya.com) in advance and send the information specified in point 1 of the FAQ list.
Yes, but you will have to request it by email at info@granshotelsdecatalunya.com.
